Foundation Unites Merchandise Return Policy

Foundation Unites & Redneck Navy

Foundation Unites appreciates your support of our mission. Purchases made through the Foundation Unites online merchandise store not only empower our organization but also support our programs, including merchandise sold under the Foundation Unites and Redneck Navy brands.

We aim for your complete satisfaction with your purchase. The following **Foundation Unites return policy** applies to general merchandise purchased through the Foundation Unites online store hosted by Zeffy.

1. General Return Policy

Foundation Unites accepts returns of eligible merchandise within 30 days of the order's arrival, provided the merchandise:

● Is unused and unworn;

● Is in its original condition;

● Has not been washed, altered, damaged, or otherwise modified;

● Includes original tags, labels, and packaging when applicable; and

● Was purchased directly through the Foundation Unites online merchandise store.

Items that do not meet these criteria may be refused for return or exchange.

2. Defective or Damaged Merchandise

If your merchandise arrives damaged, defective, or materially different from what was ordered, please contact Foundation Unites as soon as possible and preferably within 7 days of delivery.

Please provide:

● Your name and order information;

● A description of the issue; and

● Photographs of the damaged or defective merchandise and packaging when appropriate.

Foundation Unites will review the situation and, when suitable, may offer a replacement, exchange, refund, or other reasonable resolution.

3. Incorrect Items or Orders

If Foundation Unites sends an incorrect item, size, color, or quantity, please contact us promptly after receiving your order. 

We will work to correct the error. If the mistake was made by Foundation Unites, reasonable return shipping costs may be covered.

4. Exchanges

Eligible merchandise may be exchanged for another available size, color, or a substantially similar item, subject to inventory availability. 

If the requested replacement is unavailable, Foundation Unites may issue a refund or propose another reasonable alternative. 

Customers are responsible for return shipping costs when an exchange is requested for reasons other than a Foundation Unites error or defective/damaged merchandise.

5. Non-Returnable Merchandise

The following items are generally not eligible for return or exchange:

● Customized or personalized merchandise;

● Merchandise that has been worn, washed, altered, or damaged after delivery;

● Clearance or final-sale merchandise, when clearly marked at the time of purchase;

● Gift cards or certificates, where applicable; and

● Any item that cannot reasonably be resold due to its condition.

Foundation Unites reserves the right to make reasonable exceptions when circumstances warrant.

6. Refunds

After an approved return is received and reviewed, Foundation Unites will process any applicable refund to the original payment method, following the limitations described in this policy.

Unless the return results from defective merchandise, damage during shipment, or an error made by Foundation Unites, original shipping charges are generally non-refundable.

Refund processing times may vary depending on the payment processor, financial institution, or other service used in the original transaction.

7. Return Shipping

Unless otherwise approved by Foundation Unites:

● Customers are responsible for return shipping costs for voluntary returns or exchanges.

● Foundation Unites may provide or reimburse return shipping when merchandise is defective, damaged in transit, or incorrectly shipped.

● Foundation Unites is not responsible for merchandise lost or damaged during return shipping unless otherwise required by law.

Customers should keep proof of shipment for returned merchandise.

8. Merchandise Purchased as a Donation or Fundraising Support

Some purchases may be made in connection with fundraising, charitable support, or other activities by Foundation Unites. 

Purchasing merchandise does not automatically qualify as a charitable contribution; the portion of the transaction linked to merchandise is generally treated as a purchase and not a tax-deductible donation. 

For transactions containing a separate voluntary donation, the charitable treatment will depend on applicable law and transaction circumstances.

9. Sale of Redneck Navy Merchandise

**Redneck Navy merchandise** is under the Foundation Unites umbrella and adheres to the same return and exchange policy. 

Redneck Navy is a Foundation Unites program/initiative, and purchases of Redneck Navy merchandise are processed through the Foundation Unites online merchandise store.

10. How to Request a Return

To initiate a return or exchange, contact Foundation Unites with your order information, briefly explaining your request. 

Please do not return merchandise without first receiving specific return instructions. Foundation Unites may need photographs or additional information before authorizing a return, especially for damaged or defective items.

11. Policy Changes

Foundation Unites reserves the right to update this Return & Exchange Policy when necessary. The policy effective at the time of purchase will generally apply, unless required otherwise by law.

12. Questions

For inquiries regarding merchandise returns, exchanges, damaged items, or order issues, please reach out to Foundation Unites using the contact information available on the Foundation Unites website or through the customer-service information associated with your Zeffy order.

Foundation Unites

Supporting communities, responders, and disaster relief efforts.

Redneck Navy — Rednecks to the Rescue